Effective 20 July 2026

Terms of Use

By using this website, requesting information, or engaging with Brunswick Paper House, you accept these Terms. They are governed by Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable Australian law. If you do not agree, please do not use this site.

Services and enquiries

These Terms govern your use of the Brunswick Paper House website and enquiries for artisan paper, journals and small gifts. We process information with care and only where there is a clear purpose. The details below explain the categories involved, the choices available to you, and the safeguards that apply in practice.

Information may be supplied directly when you send a message, ask for an estimate, attend an activity, make an enquiry, or subscribe to news. It can include your name, email address, telephone number, message content and the practical details needed to respond.

We may also receive limited technical information automatically when you use this site. This can include device and browser characteristics, approximate location derived from an IP address, pages viewed, referral source, and time of access. We do not use this information to make automated decisions about you.

Our lawful grounds depend on the context. They may include taking steps at your request before an agreement, performing an agreement, complying with a legal obligation, our legitimate interests in running a safe and useful website, or consent where it is required. You may withdraw consent at any time without affecting prior processing.

Access is limited to people and trusted suppliers who need the information for the stated purpose. Suppliers may include hosting, email, security, accounting, payment or analytics providers. We require appropriate confidentiality and security commitments and do not sell personal information.

We keep records only for as long as reasonably necessary for the relevant purpose, to answer questions, resolve disputes, enforce agreements, or meet record-keeping requirements. We then delete, anonymise, or securely archive the data according to our retention practices.

Reasonable technical and organisational measures protect information from accidental loss, unauthorised access, alteration and disclosure. No online transmission or storage system can be guaranteed completely secure; please avoid sending sensitive information unless it is necessary for your enquiry.

You can ask for access, correction, deletion, restriction, objection, or portability where the applicable law provides these rights. Requests are assessed in good faith and may require us to verify identity. Some rights are subject to legal limits or exemptions, which we will explain if relevant.

If information is transferred outside the country where it was collected, we use the safeguards required by applicable law, such as adequacy decisions, contractual protections, or another valid transfer mechanism. We take account of the nature of the data and the destination.

This website is intended for general audiences. We do not knowingly seek personal information from children through the website. Where an activity or purchase concerns a child, the relevant adult should contact us and provide information only as necessary for the service.

We may revise this notice when our practices, service providers or legal obligations change. The current version is published on this page with an effective date. Material changes will be presented in a reasonable manner before they take effect where required.

Questions, requests and concerns can be sent to our contact details below. We encourage you to contact us first so that we can try to resolve an issue promptly and transparently.

Consumer rights

Nothing in these Terms excludes, restricts or modifies rights that cannot lawfully be excluded. Any estimate, timetable or availability shown online is indicative unless confirmed in writing. Contact us at [email protected] with questions.